Business Processes are the fundamental blocks that represent all of the functions or tasks that an organisation undertakes in order to deliver their product or service to the customer or end user. Business Processes (BP) can be organised into high level views that represent a collection of tasks or broken down into smaller processes that represent the simplest function. They may be directly related to the customer such as delivering a product or service or indirectly related, such as an internal process to order stationery.
Business Process Improvement (BPI) involves a methodical evaluation of a process or processes in order to identify and eliminate inefficient practices or non-value adding activities or costs. Previously, these types of activities have been labelled Process Redesign and Business Process Re-engineering. The concept has been around for a while and is utilised to improve internal efficiency and productivity.
If you would like to implement Business Process Improvement at your organisation, please make contact for a complimentary review of your requirements.